FAQ

Where do you ship?
We currently ship completely WORLDWIDE and have partnered with a courier that has 4 shipping channels for faster delivery. We can deliver to over 200 countries globally.

How long will my order take to arrive?
All order processing times are completed within 24 hours Monday - Sunday. All product shippings are estimated to take 8-15 days depending on your location & handling. Please read the terms and conditions or reach out to our team if you have any questions.

How much does shipping cost?
All Shipping is FREE unless you wish for EXPRESS Delivery for an additional fee at checkout. Not every location offers EXPRESS Delivery but we feel our standard FREE shipping is more than satisfactory.

Do you offer express or expedited shipping?
Yes! We offer expedited options at checkout for an additional fee. Please note that expedited delivery is not always available for all locations globally.

Can I track my order?
Absolutely. All orders come with a tracking number, if for any reason this is not supplied to you, please reach out to our team and we will be happy to provide you this number.

What should I do if my package is lost or delayed?
If your package hasn’t arrived after 20 days, please contact our support team at Ciao Isabella and we will track down where your order has gone.

Do you ship internationally?
Yes, we ship internationally to over 200+ countries. International shipping rates and times vary but are fairly consistent from 8-15 days.

What makes your products different?
A large number of our products are handmade and formulated with clean, high-quality ingredients, backed by reviews of our loyal customer base. 

How should I store your products?
Store in a cool, dry place away from direct sunlight. Some items may require refrigeration—check the label for specific instructions.

Can I use your products if I’m pregnant or nursing?
We recommend consulting your healthcare provider before using any supplements or topical products during pregnancy or breastfeeding.

How do I know which product is right for me?
If you have any queries or need any advice on our product range, we will be happy to help. Please contact our customer experience team or reach out to us on any of our Instagram/Facebook or Tiktok channels.

Can I return or exchange a product?
Yes! We have a 14-day satisfaction guarantee from the moment of delivery.  Contact us for a return or store credit.