Terms & Conditions

Terms and Conditions

Welcome to Ciao Isabella. We want you to be completely satisfied with your order. Please read the following Terms and Conditions carefully. These govern your use of our website at www.ciao-isabella.com. By using our site, you agree to these Terms & Conditions.

 

 

1. Overview

Ciao Isabella operates as an online business specializing in beauty, wellness, and jewellery products. These Terms apply to all visitors, users, and customers who access or use our services.

 

 

2. Shipping Policy

We strive to ensure timely delivery of all orders. Please review the following shipping guidelines:

  • Processing Time: Orders are processed within 1–3 business days from the date of purchase.

  • Shipping Time: Most products are shipped with an estimated delivery window of 8 to 15 business days.

  • Extended Delivery Time: Please allow an additional 3 business days for delivery depending on your location, customs clearance, or local postal delays.

  • Delayed Shipments: If you have not received your order within 20 days please reach out to our customer support team and we will enquire with the courier on your behalf.

  • Tracking: Once your order has shipped, a tracking number will be emailed to you.

  • Carriers: We use reliable international shipping partners tailored to each destination.

  • Customs & Duties: International shipments may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer and are not included in the product or shipping cost.

 

 

3. Order Fulfillment

  • Order Confirmation: A confirmation email is sent after your purchase. If you do not receive it, please check your spam or junk folder or contact us via the support section on our website.

  • Customer Information: You are responsible for providing accurate billing and shipping details. Ciao Isabella is not liable for orders shipped to incorrect addresses. In such cases, the order will be considered fulfilled and not eligible for a refund.

  • Out-of-Stock Products: If an item becomes unavailable after your order is placed, we will notify you via email with the option of a full refund, store credit, or a substitute item.

 

 

4. Payments

  • Currency: All orders are processed in USD at checkout, regardless of the currency displayed while browsing.

  • Accepted Methods: We accept major credit/debit cards, PayPal, Shop Pay, and other secure methods displayed during checkout.

  • Security: Payments are processed using industry-standard encryption. We do not store or access your payment information under any circumstances.

 

 

5. Returns & Refunds

Due to the hygienic nature of our beauty and wellness products, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

Damaged or Defective Products:

  • You must contact us within 48 hours of receiving your item. Claims received after this window will not be eligible for refund or replacement.

  • Provide your order number, a clear description of the issue, and photos of the damaged item and its packaging.

  • We reserve the right to refuse refunds or replacements if the claim appears inconsistent with shipping records or suggests abuse of our policy.

  • If your claim is approved, a refund will be issued within 48 hours, or a replacement will be sent at no additional cost.

 

 

6. Product Descriptions & Medical Disclaimer

We aim to present all products as accurately as possible. However:

  • Colors may vary slightly due to screen settings.

  • Individual results from skincare and wellness products may vary.

  • All product descriptions, usage suggestions, and content on our site are provided for informational purposes only and are not medical advice.

By purchasing from Ciao Isabella, you acknowledge and agree that we are not liable for allergic reactions, sensitivities, or medical issues that may arise from product use. If you have known allergies or medical conditions, consult your healthcare provider before using our products.

 

 

7. Intellectual Property

All content on the Ciao Isabella website — including but not limited to images, graphics, text, product descriptions, branding, and logos — is the exclusive property of Ciao Isabella and protected under intellectual property laws. Any unauthorized use, copying, or distribution is strictly prohibited.

 

 

8. Limitation of Liability

Ciao Isabella is not liable for:

  • Indirect, incidental, or consequential damages arising from the use of our products or site.

  • Delays caused by shipping carriers, customs, or external factors beyond our control.

 

 

9. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations.

  • Use false information or impersonate others.

  • Attempt to disrupt, hack, or interfere with the operation or security of our website.

 

 

10. Modifications

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and continued use of our site signifies your acceptance of those updates.

 

 

11. Contact Information

For any questions, concerns, or support regarding these Terms and Conditions, please contact us via the support section of our website:

Website: www.ciao-isabella.com